Terms and Conditions
All prices are listed in Australian Dollars and include 10% GST
Online payment is via PayPal. You do not have to have a PayPal account, you can use most credit cards via this facility.
Refunds and Returns
If you receive faulty goods or have a problem with your order please notify us within 3 days of receiving your order. We will replace any faulty goods or refund if the goods are no longer available.
Change of Mind
As your fabric is cut to order we are unable to exchange if you change your mind. We will gladly replace fabrics if there is a manufacturing fault.
Fabric is cut from the bolt to fulfil your order. Sometimes this will have creases because of how the manufacturer has wound the fabric onto the bolt and sometimes as a result of being stored on the shelves (upright like books). This is the nature of fabric, no refund will be given for creased fabric. I have not yet come across such creases that cannot be ironed out.
No refund or exchange is offered on undamaged goods.
Shipping fees are non refundable under any circumstances.
Out of stock
If an item you have ordered is out of stock we will contact you by email within 3 days to make specific arrangements with you either to cancel the order or to let you know expected delivery times of the goods.
We do our best to represent the goods accurately especially regarding colour. However through the process of photography and also the difference in set up of screens (computer, phone, tablet) colours may not look exactly as they are in reality.
Postage and Handling
Online and Postal Orders
Orders must be minimum of $20 (excluding postage).
This applies to all postal orders: online, phone or email.
Postage and Handling
For online orders we charge a flat rate of $8.00 per order to anywhere in Australia. This is subsidised postage based on minimum purchase of $20. We will not be held responsible for loss or damage of your purchase while in transit. The goods will be packed suitably and all fabric will be packaged in water resistant packaging.
We deliver to Australia only.
We aim to process orders within 48 hours. Australia Post are our carriers so you should receive your order 3-9 working days from dispatch. Click here for detailed information on Australia Post delivery times.
We respect your privacy.
Any details we collect from you are used to provide you with our products and or services. Your details will not be passed on to any individual or any mailing company. We reserve the right to pass on details if required to do so by law or to comply with a legal procedure.
All payment details are kept secure.
We use SSL (Secure Socket Layer) to secure your details online. This is the same technology that is used with secure online banking.